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Customer reviews of Broad Lane Motors

At Broad Lane Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Broad Lane Motors

Broad Lane Motors

Based on 69 customer reviews

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  • 5

    By Rahul D on 27 January 2021 | Purchase not verified

    We bought x5 msport 2 months ago. Very nice car, and very friendly staff. Would recommend to anyone. Many thanks to Alex and rest of the staff. Great after sales customer care. Thank you

    Reply from Broad Lane Motors on 14/02/21

    Hi rahul, Thanks For The Feedback, Hope Your Enjoying Your New bmw x5 new shape, We Did Have A Issue A Week After The Sale When You Called In, But It's The Way We Resolve These Issues That Sets Us Apart From The Rest, Thanks Again For Trusting Us And For Choosing broad lane motors ltd As Your Preferred Used Car Dealer, All The Best Regards Alex

  • 5

    Not as advertised

    By Mark G on 09 January 2021 | Purchase not verified

    Went to see the 3ltr Peugeot still advertised as 1 owner from new with FSH in excellent condition. Total waste of time, had been a lease car for 3 years then same owner since 2011. Service history turned out to be 2 stamps in the book, nothing else, 2009 & 2010, nothing for the last 10 years. Various scrapes & paint marks & despite just being MOT'd not enough steering fluid to pull car out of space. Interior was immaculate thou.

  • 5

    My first car - Toyota Yaris

    By Marc H on 10 August 2020 | Purchase not verified

    Bought my first car a couple of days ago, a Toyota Yaris with 50k miles. As it was my first car, and as I know not very much about cars, I was worried about getting tricked into a bad deal. However, when I got to the car shop I checked it out, went for a test drive, and the guys at the shop showed me all the documentation (previous owners, MOT & servicing etc.). This gave me the confidence to make the decision to buy it. After I took the car home and showed a mechanic friend of mine, he checked under the bonnet and said it all looked good and it was a great buy! So thanks Broad Lane Motors for selling me a great little first car. All the best. - Marc

    Reply from Broad Lane Motors on 18/08/20

    thanks marc for your review,It Was A Pleasure Meeting You And Assisting You Buying Your New (first) low Mileage toyota yaris with only 50k on clock,it will surely will serve you well,hope to see you again in the future for your next upgrade,regards alex

  • 5

    Very honest and knowledgeable, no pressure.

    By Steven H on 09 December 2019 | Purchase not verified

    Very good experience. The staff were friendly and very knowledgeable about the vehicles they were selling. I looked at several and they knew all the good and bad points about each make and model of car. There was no pressure and no hard sell on lots of extra warranties etc like you get from some dealers. The car itself was well-prepared and as described. The price was very competitive. I would definitely look at Broad Lane Motors next time I need to buy a used car.

    Reply from Broad Lane Motors on 10/12/19

    thank you for sharing your experience !!,hope to see you again in the future for your next vehicle,many thanks broad lane motors ltd

  • 5

    200% experience!

    By Julian R on 17 June 2019 | Purchase not verified

    Top guys to deal with, absolutely the best! I bought a car from them, took it home to North East of Scotland, and it developed a problem. They sorted it out for me no worries. Of all the garages I visited in their area, these guys impressed me the most. Fully recommend them - nice, pleasant, honest & trustworthy.

    Reply from Broad Lane Motors on 18/06/19

    Hi julian thank you for taking the time out to write us a lovely review. It was a pleasure doing business with you. All the best regards shakeel

  • 5

    Good experience - would recommend

    By Rob J on 19 April 2019 | Purchase not verified

    Bought a 520 M Sport from them - they were very cautious about payment by card as I was coming from Ireland but all went okay in the end. Very helpful staff and very pleased with the car. Would recommend.

    Reply from Broad Lane Motors on 19/04/19

    hi Rob thank you very much for your feedback,it was great meeting you in person,all the best with your new vehicle hope you enjoy it !!

  • 5

    Lovely guys

    By Elaine H on 05 February 2019 | Purchase not verified

    Brilliant dealership, friendly and helpful from the moment we arrived, the owner has a genuine smile on his face, helped us through the purchase of our lovely Volvo V50, took us on a proper test drive including the motorway and taxed the car while we waited. No rushing or sales pressure and really helpful lovely chaps. Would recommend to anyone

    Reply from Broad Lane Motors on 07/02/19

    Hi Elaine Thank you for purchasing from broad lane motors ltd. It was a pleasure doing business with you. Thank you for taking the time to write us a review. Regards alex

  • 5

    Broad Street Motors.

    By Vincent H on 19 October 2018 | Purchase not verified

    What can I say, these gentlemen are genuine, courteous and so helpful. Sold us a great little car and did everything that we asked them to do before we picked it up.👏👏👏 Would definitely recommend them to family and friends. Thank you guys for offering to reimburse the taxi fair from the railway station, and for the offer to share your lunch, very much appreciated.

    Reply from Broad Lane Motors on 22/10/18

    hello vincent thank you very much for your kind words and about your experience with us, hope you enjoy your new car. many thanks broad lane motors

  • 5

    Friendly, helpful, professional & courteous

    By Jason M on 28 August 2018 | Purchase not verified

    I personally prefer a close knit family orientated garage rather than the commercial produced companies. Broad lane motors were easy to find, said they would collect me from the train station, were accommodating, friendly, polite, professional and not pushy for that sale.. They were patient as I am hard to please, and when I made my decision my car was ready and waiting, fuelled and valeted. I am so far 100% happy and satisfied with their business and I am thrilled with my car, I love it and so thank you to all the guys at broad lane motors. I shall recommend you.

    Reply from Broad Lane Motors on 20/09/18

    thank you jason,looking forward to see you again for your next vehicle !!! many thanks broad lane motors ltd !!

  • 5

    Great Dealership very very helpful....

    By john l on 31 January 2018 | Purchase not verified

    Bought a car off Broad lane cars yesterday a Volvo S40 SE,cracking motor. Drove the 50 odd miles home never missed a beat...Let me start off with arriving there. was met at the train station by Manni who took me to Broad lane showed me the car, took me for a test drive,could not fault the car. down to the paper work, I needed to tax it and take out a 24 hour insurance just to get me home, everything was done for me online there in the office by Manni, Shaquille ( hope iv,e got the name right) Thanks for all your help could not of done it with out you... So I cant really say much more other than get yourself down there for a no hassle deal. they have some cracking cars there, all at affordable once again guys...Cheers..

    Reply from Broad Lane Motors on 03/02/18

    thanks john for your review ,looking forward to see you again in the future !! many thanks broad lane motors (shakeel)