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Customer reviews of Broad Lane Motors

At Broad Lane Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Broad Lane Motors

Broad Lane Motors

Based on 73 customer reviews

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  • 5

    Lovely guys

    By Elaine H on 05 February 2019 | Purchase not verified

    Brilliant dealership, friendly and helpful from the moment we arrived, the owner has a genuine smile on his face, helped us through the purchase of our lovely Volvo V50, took us on a proper test drive including the motorway and taxed the car while we waited. No rushing or sales pressure and really helpful lovely chaps. Would recommend to anyone

    Reply from Broad Lane Motors on 07/02/19

    Hi Elaine Thank you for purchasing from broad lane motors ltd. It was a pleasure doing business with you. Thank you for taking the time to write us a review. Regards alex

  • 5

    Broad Street Motors.

    By Vincent H on 19 October 2018 | Purchase not verified

    What can I say, these gentlemen are genuine, courteous and so helpful. Sold us a great little car and did everything that we asked them to do before we picked it up.👏👏👏 Would definitely recommend them to family and friends. Thank you guys for offering to reimburse the taxi fair from the railway station, and for the offer to share your lunch, very much appreciated.

    Reply from Broad Lane Motors on 22/10/18

    hello vincent thank you very much for your kind words and about your experience with us, hope you enjoy your new car. many thanks broad lane motors

  • 5

    Friendly, helpful, professional & courteous

    By Jason M on 28 August 2018 | Purchase not verified

    I personally prefer a close knit family orientated garage rather than the commercial produced companies. Broad lane motors were easy to find, said they would collect me from the train station, were accommodating, friendly, polite, professional and not pushy for that sale.. They were patient as I am hard to please, and when I made my decision my car was ready and waiting, fuelled and valeted. I am so far 100% happy and satisfied with their business and I am thrilled with my car, I love it and so thank you to all the guys at broad lane motors. I shall recommend you.

    Reply from Broad Lane Motors on 20/09/18

    thank you jason,looking forward to see you again for your next vehicle !!! many thanks broad lane motors ltd !!

  • 5

    Great Dealership very very helpful....

    By john l on 31 January 2018 | Purchase not verified

    Bought a car off Broad lane cars yesterday a Volvo S40 SE,cracking motor. Drove the 50 odd miles home never missed a beat...Let me start off with arriving there. was met at the train station by Manni who took me to Broad lane showed me the car, took me for a test drive,could not fault the car. down to the paper work, I needed to tax it and take out a 24 hour insurance just to get me home, everything was done for me online there in the office by Manni, Shaquille ( hope iv,e got the name right) Thanks for all your help could not of done it with out you... So I cant really say much more other than get yourself down there for a no hassle deal. they have some cracking cars there, all at affordable once again guys...Cheers..

    Reply from Broad Lane Motors on 03/02/18

    thanks john for your review ,looking forward to see you again in the future !! many thanks broad lane motors (shakeel)

  • 5


    By Goz O on 10 January 2018 | Purchase not verified

    Wonderful customer services delivery. Truthful people. Generally helpful.

    Reply from Broad Lane Motors on 31/01/18

    thanks for your kind words and 5* reviews. many thanks

  • 5

    Perfect - Quick and easy!

    By david c on 19 March 2017 | Purchase not verified

    Fantastic customer service very informative and very honest in description of car as stated in advert Thanks again alex car was spot on just what I was looking for in a car.

    Reply from Broad Lane Motors on 20/09/18

    cheers david ,thank you for your remarkable words ,was pleasure doing business with you !! *many thanks* broad lane motors ltd

  • 5

    Exceptional customer service and quality cars

    By Robert T on 11 March 2017 | Purchase not verified

    Dedicated team selling cars and exceptional customer service.The car that I have bought Volvo S80 from 2012 it is in a good condition and drives smoothly exactly as the advert.I highly recommend Broad Lane Motors because they know what they are doing.Before buying my next car I would definitely check with them first. Regards,

    Reply from Broad Lane Motors on 12/03/17

    it was a pleasure dealing with you,you wer the best customer of the week !! hope to deal with you again in the future,thanks broad lane motors ltd

  • 5


    By ALI S on 06 March 2017 | Purchase not verified


    Reply from Broad Lane Motors on 12/03/17

    Thank you for your kind words it is much appreciated !!

  • 5

    Poor customer service and untrustworthy!

    By Mia P on 03 March 2017 | Purchase not verified

    I don't really know much about cars so broad lane motors offered me a comprehensive 3 month warranty which he also wrote on my receipt. On the drive home I noticed a knocking noise coming from the engine another noise from the left hand side of the car the steering was heavy and pulling to one side the window wipers were making a loud noise also. I took the car to my local garage who told me the dual mass fly wheel was on its way out, one of the injectors was not working an anti roll bar link was broken the wipers needed changing the tracking was out and the power steering fluid was empty. I paid for the wipers antiroll bar link power steering and tracking but as the car was under warranty I felt the dmf and injector should be done by him I called broad lane motors and instantly the man was very rude and nasty saying the warranty was a mistake and he will not be paying a penny for anything I now don't have a car to drive and a long fight with trading standards on my side.

    Reply from Broad Lane Motors on 15/03/17

    dont know wer to start and wer to finish,we sold mia perry a vauxhall astra which was fit for purpose and satisfactory quality,as all vehicles are checked before leaving broad lane motors ltd,we have tried to get in touch with mia about providing us with evidence regarding the Vauxhall astra but in return we got no response.we noticed that mia perry was selling the vauxhall astra alloywheels with excellent tyres on facebook to her freinds,you would expect age related marks as it is an 12 year old vehicle,we have offered mia pery to return the vehicle and take a full refund also including her fuel cost but in return got no response as we know that the vehicle had absolutley no faults

  • 5

    5 ***** service

    By Steve A on 25 February 2017 | Purchase not verified

    These guys were fantastic. No hassle. Let you look round. Very helpfull. I came over from Bolton. The guys could'nt do enough for me. I bought the car from them. Sorted my insurance for me. Nothing was to much trouble. Highly recomend. 5 ***** service. Thanks Guys. Steve

    Reply from Broad Lane Motors on 28/02/17

    Hi STEVE. It was a pleasure meeting you buddy. Thank you for your kind words it is much appreciated. regards BROAD LANE MOTORS

Broad Lane Motors